Refund policy

Last updated: May 2026

Pessaries & Intimate Health Products — Strict No-Return Policy

Opened or used pessaries cannot be accepted for return or refund under any circumstances. This is a strict policy for hygiene and sterilisation safety reasons — a pessary that has been removed from its sealed pouch or has been inserted cannot be restocked or reused. This applies to all ring pessaries, ring-with-support pessaries, Gellhorn pessaries, fitting packs and any related intimate-health silicone product.

What is eligible: Sealed, unopened pessaries in their original sterile pouch may be returned within 30 days for a refund, less shipping. If you are unsure of your size, please contact us on WhatsApp at +1-669-265-9353 before opening the package and we will guide you through a fitting check.

Wrong size received? If we shipped you the wrong size due to our error, we will arrange a replacement at our cost. Email sales@scimedstore.com so we can arrange the replacement. This merchant-error replacement is the only exception to the buyer-pays rule below; it does not apply when you simply choose the wrong size.

30-Day Return Policy for Non-Intimate Products

For products outside the intimate-health category (ophthalmic lenses, surgical instruments, lab equipment, etc.) we offer a 30-day return policy. Items must be unused, unopened, and in their original packaging.

How to Initiate a Return

Contact us at sales@scimedstore.com to request a return authorization. Do not send items back without authorization. Approved returns should be sent to: SciMed Returns, 4607 Black River Ct, San Jose, CA 95136, United States. Return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping service.

Damages and Issues

Inspect your order immediately upon receipt. If your item is defective, damaged, or incorrect, contact us within 7 days of delivery with photos or evidence. We will arrange a replacement or refund depending on the circumstances.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used pessaries or other intimate-health products
  • Any product that has been opened or used
  • Items damaged through misuse
  • Gift cards
  • Clearance items marked as final sale

Unused, unopened medical devices in original sealed packaging are eligible for return within 30 days of delivery.

Size exchanges

If the size isn't right, you may exchange a SEALED, UNOPENED pack within 30 days of delivery. Email sales@scimedstore.com for authorization before sending anything back. Return shipping is on us for size exchanges — after authorization we email you a free prepaid return label. Once the sealed pack arrives and is verified unopened, the correct size is shipped with standard shipping applying ($4.99; free on orders $99+

Fitting Pack: If you buy the 3-size Fitting Pack (Home Fitting Pack) and only open one size, you may return the other two SEALED pouches within 30 days for an $80 refund. Return shipping is on us for size exchanges — after authorization we email you a free prepaid return label. Email sales@scimedstore.com for authorization before sending anything back.

If you are unsure about sizing, consider trying our Home Fitting Pack — the recommended way to find the correct size without breaking the seal on the wrong product.

European Union Customers

Customers in the European Union have the right to cancel or return their order within 14 days of receipt of the goods. To exercise this right, contact us at sales@scimedstore.com within the 14-day period. Note: The EU cooling-off right does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons where the seal has been broken after delivery, in accordance with EU consumer law.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. If 15 business days have passed since your refund was approved and you have not received it, contact us at sales@scimedstore.com.

Contact Us

If you have any questions about our return policy, please contact us at:

Email: sales@scimedstore.com
WhatsApp: +1-669-265-9353
Business Hours: 8:00 AM - 5:00 PM Pacific Time, Monday to Friday