Warranty

SciMed Scientific Equipment LLC — Limited Warranty
Applies to instruments and equipment purchased from scimedstore.com. Effective for orders placed on or after the date shown on your invoice.

1. What this warranty covers

SciMed warrants that the product will be free from defects in materials and workmanship under normal use, proper care and the intended clinical or laboratory application.

2. Warranty period

12 months from the date of purchase is the standard period, unless a different period is stated on your invoice, on the product listing, or in the manufacturer's own documentation supplied with the product. Where a manufacturer's warranty applies and is longer, the longer period governs. The date on your invoice is the start date.

3. What we will do

If a covered defect appears within the warranty period, SciMed will, at its option, repair the product, replace it with the same or an equivalent item, or refund the purchase price. Replacement items carry the remainder of the original warranty period, not a new one.

4. What is not covered

  • Normal wear, dulling of cutting edges, staining, spotting or discoloration
  • Damage from misuse, dropping, mishandling, or use outside the product's intended purpose
  • Damage from improper cleaning, sterilization outside the manufacturer's stated parameters, harsh chemicals, abrasives, or saline left on the instrument
  • Corrosion or pitting caused by water quality, detergent residue, or autoclave contamination
  • Modification, sharpening, re-plating or repair by anyone other than SciMed or its authorised agent
  • Consumables, single-use items, and items sold as seconds, clearance or "as-is"
  • Cosmetic marks that do not affect function
  • Loss or damage in transit after delivery, and normal shipping damage claims (these are handled under our returns policy, not this warranty)

5. How to make a claim

  1. Email sales@scimedstore.com with your order number, the product name or REF, and clear photographs of the issue.
  2. We reply within 48 hours (Mon–Fri) and will confirm whether the issue is covered.
  3. If a return is needed we will issue an RMA number. Do not ship anything back before you have an RMA number — unidentified returns cannot be processed.
  4. Return items clean and decontaminated, with the RMA number marked on the outside of the package. We cannot accept or handle contaminated instruments.
  5. We cover return shipping on confirmed warranty claims within the USA. If inspection finds the product is not defective, return shipping is at your cost.

6. Proof of purchase

Your invoice or order confirmation is your proof of purchase. The warranty certificate enclosed with your order records the product, model/REF, serial or lot number and purchase date — keep it with your invoice. We can also look your order up by the email address used at checkout.

7. Limitations

This warranty is extended to the original purchaser and is not transferable. It is the only express warranty SciMed provides. To the extent permitted by law, SciMed's liability is limited to repair, replacement or refund of the purchase price, and SciMed is not liable for indirect, incidental, special or consequential damages, including loss of use, loss of profit, or costs of substitute products. Some jurisdictions do not allow such limitations, so parts of this section may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state.

8. Regulatory note

Products must be used only for their intended purpose, by appropriately trained personnel, and in accordance with the instructions for use supplied with the product. Use outside those instructions voids this warranty.

9. Contact

SciMed Scientific Equipment LLC
San Jose, California, USA
Email: sales@scimedstore.com
Phone / WhatsApp: +1 (669) 265-9353
Hours: Monday–Friday, 9 AM – 6 PM PT

This page supersedes any earlier warranty statement. SciMed may update these terms; the version in force is the one published on the date of your purchase.