Warranty & Guarantee — SciMed Product Coverage

Every SciMed product is covered by a manufacturer warranty against defects, plus a size / satisfaction guarantee on select consumer devices. Below is our complete coverage policy — what's included, how to claim, and what falls outside warranty.

🛡️ At-a-glance guarantee summary

Silicone Ring Pessaries 30-day size exchange (unopened) + 12-month defect warranty
Pessary Storage Case 30-day return + 12-month defect warranty
Ophthalmic Lenses (20D / 28D / 78D / 90D / gonio) 12-month defect warranty + 30-day satisfaction guarantee
Slit Lamps + Motorized Tables + Ophthalmoscopes 12-month manufacturer warranty against electrical / mechanical defect
Cryogun / MVA Kit / Surgical Instruments 12-month manufacturer warranty against defect
Fluorescein Strips / Sterile Consumables Full guarantee against manufacturing defect on unopened boxes
Lab Equipment (Centrifuges, Autoclaves, Microscopes) 12-month manufacturer warranty against electrical / mechanical defect

1. Standard 12-Month Manufacturer Warranty

All SciMed-manufactured and SciMed-supplied products are covered by a 12-month manufacturer warranty from date of purchase against:

  • Manufacturing defects
  • Material defects (silicone tears, optical scratches, motor failure, etc.)
  • Component failure under normal use

The warranty is honored via free replacement (like-for-like) OR full refund at our discretion. Whichever gets the customer back to working equipment fastest is our default choice.

2. 30-Day Size Exchange on Pessaries

Because pessary sizing is a highly individual clinical decision, we offer a 30-day size exchange on all ring pessaries — provided:

  • The pessary is unopened and unused (tamper-seal intact)
  • Original sterile pouch and outer packaging are undamaged
  • Request is initiated within 30 days of delivery
Opened pessaries cannot be returned or exchanged. This is a strict hygiene policy — a pessary that has been removed from its sealed pouch cannot be restocked or resold. This mirrors industry standard practice for all intimate silicone medical devices.

3. 30-Day Satisfaction Guarantee (Consumer Devices)

On select consumer-facing devices — pessary storage case, aspheric lenses, RAF ruler, otoscopes purchased for personal or clinical use — we offer a 30-day satisfaction return. If the product doesn't meet your quality expectation, return it in original packaging for a full refund.

4. What's Not Covered

Normal wear & tear

Silicone stretching after 18+ months of daily use, lens coating wear after years of clinic use, etc.

Misuse or off-label use

Using a pessary during intercourse when contraindicated, using a diagnostic lens for laser therapy, using cryogun with unapproved gas.

Damage from cleaning

Using alcohol on silicone (voids), harsh disinfectant on lens coatings, autoclaving parts not marked autoclavable.

Modifications

Any modification to a SciMed device (drilling, cutting, rewiring) voids the warranty on that unit.

Third-party accessories

Damage caused by using non-SciMed accessories (wrong N₂O connector, incompatible bulb type, etc.).

Shipping damage

Report to carrier within 48 hours — covered by shipping insurance, not warranty. We help with the claim.

5. How to Claim a Warranty

  1. Email sales@scimedstore.com with:
    • Order number
    • Product name
    • Description of the issue (photos or short video ideal)
  2. Our team responds same business day — typically within an hour during PT business hours.
  3. Ship the item back to our San Jose facility (we cover return shipping for warranty claims). We provide a prepaid label.
  4. Replacement dispatched within 48 hours of us receiving the return. Free shipping on the replacement.
  5. If a full refund is preferred instead of replacement, we process to original payment method within 3-5 business days.

6. Clinic & Hospital Warranty

For clinical accounts, hospital procurement, teaching-hospital training kits, and international NGO orders, we extend warranty coverage as follows:

  • Extended 24-month warranty available on ophthalmic diagnostic equipment (slit lamps, motorized tables, indirect ophthalmoscopes) with clinical account registration
  • Preventive maintenance service available on equipment purchases over $2,000 (fee schedule on request)
  • Loaner equipment available during warranty repair for verified clinic accounts

Contact clinic@scimedstore.com for a clinical account or bulk warranty terms.

7. What Makes Our Warranty Different

  • Direct-from-manufacturer response. No distributor middleman. Sales team sees your warranty claim same day.
  • No paperwork gauntlet. Email us with your order number — we take it from there.
  • Free replacement + free return shipping. No cost to you on warranty claims.
  • Same-day dispatch on the replacement. Once we approve, the new unit ships that day.
  • Real humans, not chatbots. Every warranty email gets a personal response — usually from the SciMed founder or clinical team lead directly.

8. Contact for Warranty Questions

This warranty policy is in addition to any statutory rights you have under applicable law — it does not limit them. If your local consumer protection law provides broader coverage, we honor that.

Last updated: 2026-07-10 · See also our Refund Policy · Shipping Policy · Contact Us